Question & Answer:
1.What are the delivery charges for orders from the Online Shop?
Free Shipping to US * – Orders Over $50.
Free Shipping to Canada * – Orders over $75.
Free International Shipping * – Order over $350.
Below $50, the first item shipping fee is $3.95 and every additional item add $1.95.
International shipping fee for first item is $7.95 and each add on item is $2.95.
We use USPS standard shipping for the above.
2.Which payment methods are accepted in the Online Shop?
We accept payment by credit card or debit card (Visa / MasterCard / American Express / Discover) and by PayPal.
3.How long will shipping and handling take?
All items will be shipped out in 24-48 hours after payment is approved. (Exeptions: Holidays).
We usually use USPS standard shipping (2-8 business day).
4.Can you offer Express delivery?
Yes, but please call our customer service :214-509-6700 to make an arrangement and pay the extra shipping fee.
5.Can I return and exchange products?
Yes. Please contact our customer service or see our website (www.ny6designs.com Returns and Exchange) for details.
Phone: 214-509-6700 ;
Email address: email@example.com
6.How to calculate the size?
1 ”=25mm; 1 ft=30.48cm
one 16” necklace=16x25mm=400mm
If the necklace is 16” long, every bead’s diameter is 4mm, then there are 100 beads in the necklace.
7.How do I place special order?
Yes.Please contact our customer service to discuss the detail: 214-509-6700/ firstname.lastname@example.org
(1) Special design:We can design the products depending on customers’ requirements
(2) Bulk discounts: We can give you some discount.
8.Do you offer wholesale pricing ?
Yes,please contact our customer service. We need you provide the reseller ID number. Then we discuss the details.