Shop FAQs

Question & Answer:

1.What are the delivery charges for orders from the Online Shop?

Free Shipping to US * –  Orders Over $50.

Free Shipping to Canada * – Orders over $75.

Free International  Shipping * – Order over $350.

Below $50, the first item shipping fee is $3.95 and every additional item add $1.95.

International shipping fee for first item is $7.95 and each add on item is $2.95.

We use USPS standard shipping for the above.

 

2.Which payment methods are accepted in the Online Shop?

We accept payment by credit card or debit card (Visa / MasterCard / American Express / Discover) and by PayPal.

 

3.How long will shipping and handling take?

All items will be shipped out in 24-48 hours after payment is approved. (Exeptions: Holidays).

We usually use USPS standard shipping (2-8 business day).

 

4.Can you offer Express delivery?

Yes, but please call our customer service :214-509-6700 to make an arrangement and pay the extra shipping fee.

 

5.Can I return and exchange products?

Yes. Please contact  our customer service or see our website (www.ny6designs.com   Returns and Exchange) for details.

Phone: 214-509-6700 ;

Email address: sales@ny6design.com

 

6.How to calculate the size?

1 ”=25mm;   1 ft=30.48cm

one 16” necklace=16x25mm=400mm

If the necklace is 16” long, every bead’s diameter is 4mm, then there are 100 beads in the necklace.

 

7.How do I place special order?

Yes.Please contact our customer service to discuss the detail: 214-509-6700/ sales@ny6design.com

(1) Special design:We can design the products depending on customers’ requirements

(2) Bulk discounts: We can give you some discount.

 

8.Do you offer wholesale pricing ?

Yes,please contact our customer service. We need you provide the reseller ID number. Then we discuss the details.